Gaming That Puts You First
388gam was built for the Pakistani gaming community — players in Karachi, Lahore, Islamabad, Faisalabad, and beyond who want a safe, trustworthy platform. We understand that gambling, when not approached carefully, can cause real harm. That is why responsible gaming is not a footnote at 388gam — it is built into the core of how we operate.
Every account on 388gam goes through identity and age verification before a single rupee can be deposited. Our systems monitor gaming patterns around the clock, and our support team is specifically trained to recognise and respond to signs of problem gambling. We do not simply offer a disclaimer — we actively invest in the tools and processes that keep our players safe.
388gam aligns its responsible gaming practices with internationally recognised gaming standards. We encourage all players to review guidance from recognised bodies such as GamCare and the International Centre for Responsible Gaming (ICRG).
Golden Rule: Never gamble with money you cannot afford to lose. Set your PKR limits before you start, not after. 388gam's responsible gaming tools are here to help you stick to that commitment.
Core Responsible Gaming Principles at 388gam
- Gaming is entertainment, not a guaranteed income source or a way to solve financial problems.
- Every player has the right to set limits on their own account without needing to provide a reason.
- Self-exclusion requests are honoured immediately and cannot be reversed during the exclusion period.
- No promotional communications will be sent to players who have set marketing opt-outs or are under self-exclusion.
- Players who show signs of distress will be proactively contacted by our support team and offered help.
Your Responsible Gaming Toolkit
Every tool below is available free of charge to all 388gam players. Access them directly from your account dashboard or contact our 24/7 support team to activate them immediately.
PKR Deposit Limits
Set a daily, weekly, or monthly deposit cap in Pakistani Rupees directly from your account settings. Once a limit is set, it takes effect immediately. Increases to your limit require a 7-day cooling-off period before they are applied — decreases are instant.
Session Time Limits
Set a maximum gaming session duration — from 30 minutes up to 8 hours. When your session limit is reached, you will be logged out automatically. You can also enable on-screen reminders that alert you every 30 or 60 minutes during active play.
Loss Limits
Define the maximum amount in PKR you are willing to lose within a set timeframe — daily, weekly, or monthly. When this threshold is reached, your account is automatically restricted from further wagering until the period resets, protecting your bankroll.
Reality Check Reminders
Enable periodic pop-up notifications during your gaming sessions that display how long you have been playing and your net win/loss position for the session. This keeps you grounded in the facts of your activity rather than getting caught up in the moment.
Cool-Off Period
Take a voluntary break from 388gam for a defined period — 24 hours, 7 days, or 30 days. During a cool-off period your account is suspended from play and deposits. You will not receive any promotional emails or bonus offers during this time.
Self-Exclusion
Request a formal self-exclusion for a minimum of 6 months up to a permanent lifetime ban. Self-exclusion is irreversible during the chosen period. Your account is closed, balances are refunded, and you are removed from all marketing communications immediately.
How to Self-Exclude on 388gam
Self-exclusion is the strongest account control tool available at 388gam. It is designed for players who feel they have lost control of their gaming habits and need a firm, enforced break from the platform. The process is straightforward and takes effect within minutes of your request.
To request self-exclusion, contact our support team via live chat or email at [email protected]. Our team will process your request, close your account, refund any available balance, and ensure you are removed from all marketing lists. You do not need to provide a reason — your request will be honoured without question.
Self-Exclusion Periods Available
Once self-exclusion is activated, it cannot be reversed until the chosen period has fully expired. Reinstatement requests after the exclusion period require a 7-day mandatory reflection period and must be submitted via email.
Limit Options in PKR
The following table outlines the available limit types and their default maximum thresholds. You can set any amount at or below these caps. All figures are in Pakistani Rupees (PKR).
| Limit Type | Period | Default Max (PKR) | Effect |
|---|---|---|---|
| Deposit Limit | Daily | Rs 50,000 | Instant |
| Deposit Limit | Weekly | Rs 200,000 | Instant |
| Deposit Limit | Monthly | Rs 500,000 | Instant |
| Loss Limit | Daily | Rs 30,000 | Instant |
| Loss Limit | Weekly | Rs 100,000 | Instant |
| Session Time | Per Session | 8 Hours Max | Instant |
| Cool-Off | 1–30 Days | — | Instant |
Limit reductions take effect immediately. Limit increases require a 7-day waiting period to give you time to reconsider. This is intentional — it is there to protect you.
Warning Signs of Problem Gambling
Responsible gaming starts with self-awareness. The following are recognised warning signs that your gaming activity may be becoming harmful. If several of these apply to you — or to someone you know — please use our self-exclusion tools or contact our support team immediately.
You are not alone. Problem gambling affects players across Pakistan regardless of income, background, or experience. Reaching out for help is the right decision — and it is always available at 388gam.
Gambling with money meant for bills, rent, or family expenses — including JazzCash or EasyPaisa balances set aside for household needs.
Chasing losses — continuing to play in an attempt to win back money you have already lost, often increasing bet sizes.
Being secretive or dishonest with family and friends about how much time or money you spend on gambling platforms.
Feeling anxious, irritable, or restless when you are not able to gamble, or when you try to cut down on your activity.
Spending significantly more time gambling than intended — missing work, studies, or family commitments in Lahore, Karachi, or wherever you are based.
Borrowing money, taking loans, or selling personal belongings in order to fund gambling activity on any platform.
Withdrawing from social relationships or neglecting responsibilities because of the amount of time spent gambling.
Needing to gamble with progressively larger amounts of money in order to achieve the same level of excitement or satisfaction.
Quick Self-Check Questions
Ask yourself these questions honestly. If you answer "yes" to three or more, we strongly encourage you to use our responsible gaming tools or speak to our support team. There is no shame in seeking help — it is the smart move.
Have you ever spent more money on gambling than you originally planned when you logged into 388gam or any other platform?
Have you ever felt the need to return to gambling as soon as possible after losing, in order to win back your losses?
Has gambling caused you to neglect your work, studies, family time, or other important responsibilities in the past 3 months?
Have you borrowed money, used savings, or asked a family member for money in order to fund your gambling activity?
Do you feel restless, irritable, or unable to focus when you are not gambling, or when you are trying to cut down?
Have you tried to reduce or stop gambling but found yourself unable to follow through on that decision?
If you answered yes to 3 or more questions, please contact our support team immediately via live chat or at [email protected]. Our team will help you activate the right responsible gaming tools for your situation — in complete confidence.
Strictly 21 and Above
388gam enforces a strict minimum age of 21 years for all players. This is not a formality — it is a firm policy that we apply through multiple layers of verification at the point of registration and at the point of withdrawal.
During registration, all new 388gam players must confirm their date of birth and agree that they are 21 or older. Before any withdrawal is processed, all accounts undergo Know Your Customer (KYC) verification, which requires submission of a valid government-issued identity document — such as a Pakistani CNIC or passport — confirming the player's age and identity.
Any account where our verification process raises doubt about the player's age will be immediately suspended pending full KYC review. If it is confirmed that a player is under 21, the account will be permanently closed, all deposits will be refunded, and any winnings generated will be forfeited.
For Parents and Guardians: If you share a device with younger family members, we strongly recommend using parental control software to block access to gambling websites. 388gam supports the responsible use of filtering tools across Pakistan.
Age Verification Process at 388gam
Date of Birth Declaration
Provided during account registration and confirmed via the registration agreement.
CNIC / Passport Verification
A valid Pakistani CNIC or passport must be submitted and verified before withdrawals are processed.
Risk-Based Additional Checks
High-value accounts or those flagged by automated systems may be requested to provide additional identity documentation.
Ongoing Monitoring
All accounts are subject to ongoing monitoring. Accounts showing indicators of underage use will be suspended immediately pending investigation.
Support Resources Available to You
388gam's own support team is always your first point of contact — available 24/7 via live chat and email. The following organisations also provide confidential, professional support for problem gambling and related issues.
388gam Support Team
Our trained responsible gaming specialists are available 24 hours a day, 7 days a week. Contact us via live chat on the platform or at [email protected]. All responsible gaming conversations are strictly confidential.
GamCare
GamCare is an internationally recognised organisation providing information, advice, and support for the prevention and treatment of problem gambling. Resources and online support are available globally, including for players in Pakistan.
Gamblers Anonymous
Gamblers Anonymous is a worldwide fellowship of problem gamblers who share their experiences to help each other recover. Online meeting formats make their support accessible to players across Pakistan regardless of location.
ICRG Resources
The International Centre for Responsible Gaming (ICRG) funds research and develops tools to help individuals and organisations address problem gambling. Their published resources are available online and are aligned with the standards 388gam follows.
Play Smart. Stay in Control. Enjoy 388gam.
388gam is here to provide a great gaming experience — cricket betting, live casino, slots, and more — all within a framework designed to keep you safe. Set your limits, use our tools, and play with confidence.